Help Desk Specialist

Location: Scott Air Force Base, IL
Date Posted: 09-25-2017
Complete Professional Services (CPS) is searching for a Help Desk Specialists at the entry level to support a team that provides support to the Military Surface Distribution & Deployment Command (SDDC) which requires continued contract support for the System Response Center (SRC) Call Center SupportQualified applicants must be detail-oriented, result-driven individuals who work well within team environments and have good interpersonal skills, as well as good client interaction skills.
Qualifications / Requirements
  • Ability to resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
  • Ability to diagnose, identifies, isolates, and analyzes problems utilizing historical database records.
  • Ability to route calls to other specialists, application, or system support specialists. Maintains and updates records and tracking databases.
  • Ability to alert management to recurring problems and patterns of problems.
  • Applicants will be subject to a background investigation for access to sensitive materials.
Preferred Skills / Experience
  • Associates degree or equivalent
  • Desire at least one year of related experience
Company Description
Complete Professional Services, LLC (CPS) exists to bring our passion for technology in providing next generation solutions for tomorrow’s immersive environments. Through the advancement of today’s adaptive technologies, we will empower mobile information delivery in the Exponential Age.  We have learned that there are two distinct and integrated components that are critical to the delivery of value-added cost effective solutions– People and Processes. At CPS, we not only execute Lean Management processes and Agile Development methodologies, but we couple these with an employment framework that allows personal satisfaction in work accomplished, job security, personal growth, opportunity, and a means to share in a 'Culture' of strategic management, corporate growth and company success. It is this recipe that has allowed CPS to proactively align with and understand our customers' missions and initiatives, to contribute daily to the vision of enterprise service delivery, and to become a key resource to both Government stakeholders and large corporate partners in delivering and managing services and solutions. 
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